Frequently asked questions
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How Can We Help?
Vittaverse is more than just a multi-asset trading platform. It’s a learning ground for you to make the most of your portfolio. Explore our guides to help find what you’re looking for.
Create an Account
Enter the vittaverse.com website, click the CREATE ACCOUNT button, provide your information. Upload your documents to get verified and start trading!
01
Funding
Simply choose the cryptocurrency you would like to transfer, get the wallet address and make the transfer. We will take care of the rest!
Getting Started
02
Choose one of our powerful trading platforms, create your account and start your trading journey!
03
Getting started
You can create an account by
clicking on ‘create account’ on the homepage (https://vittaverse.com/)
or by clicking on the following link: https://my.vittaverse.com/en/register
- Create an account by clicking on the following link: https://my.vittaverse.com/en/register
- Verify your account through the instructions emailed to your registered email.
- Create an account with your desired platform in Trading Platform.
- Make a deposit in Funds in the dashboard using digital currencies. Accepted
- forms of deposits are USDT, BTC, and ETH.
- Enter your chosen platform.
- Start trading.
- Click on “Forgot your password?” in the login page.
- Enter your email address.
- CHange your password in the email sent.
You can download the Metatrader
App from the following link: https://play.google.com/store/apps/details?id=com.vittaverse.app
Yes, account verification is
required to start trading. The is the immediate next
step after creating your
account.
If you require more than one
account; either ‘demo’ or ‘live’, send your request to:
support@vittaverse.com
Verification
- You can verify your account by clicking on profile → verification on the sidebar menu in the dashboard.
- You can also request verification by sending you ID, a selfie holding your ID, and email registered through the website to us through Telegram, Instagram or by emailing: support@vittaverse.com
Within the user dashboard, if
the verification box in the main section of the user
account is green with the word “Verified” in it, your
account has been successfully
verified.
Yes, identity verification is
possible for users under the age of
18.
Account
You can create an account by
clicking on ‘create account’ on the homepage (https://vittaverse.com/)
or by clicking on the following link: https://my.vittaverse.com/en/register
- You can verify your account by clicking on profile → verification on the sidebar menu in the dashboard.
- You can also request verification by sending you ID, a selfie holding your ID, and email registered through the website to us through Telegram, Instagram or by emailing: support@vittaverse.com
Within the user dashboard, if
the verification box in the main section of the user
account is green with the word “Verified” in it, your
account has been successfully
verified.
- Within the dashboard, click on Trading Platforms in the toolbar at the top of the screen.
- Click on MT5 or C-Trader
- Tick Demo
- Fill in the requested information (leverage, desired fund, etc.)
- Click on Open Account.
No, you are not able to navigate
through the website dashboard before account
verification is
completed.
You can access all of your
trading accounts through Trading Platforms on the
dashboard
At this time, you are able to
create one demo account and one real account. However
you can send your restriction removal request to our
support team but emailing support@vittaverse.com.
Deposits are required to
activate a real trading account. Demo accounts do not
require
deposits.
Currently, VIttaverse offers a
standard account to our customers. However, ECN accounts
and other accounts will be available in the
future.
In dashboard, go to Profile →
Setting → Change username and
password.
There is no limit for the
minimum amount required to start trading. Since the
deposits are made through digital currencies, a minimum
deposit of $15 USD is required to complete the deposit
process.
In the MT5 app
- Go to Settings
- Choose User account
- Click on Change password at the bottom of the page
- Change the desired password
The most common reason for not
being able to login to your account is incorrect email /
password. After a couple of failed attempts, change your
password through “Forgot your password?”. If you have
any further issues signing into your account, reach out
to our support staff at support@vittaverse.com.
It is not possible to delete
your account, If you have archived your account by
mistake, you may seek assistance from our support staff
at support@vittaverse.com.
Copy Trading is the act of
copying the trades of experienced traders to make
profit.
In Copy Trading, you can close
the deal opened by the leader whenever you want, but in
MAM, all steps including opening and closing the deal
are performed by the leader, meaning the copying trader
is unable to open or close
trades.
- Click on MAM in the dashboard toolbar.
- Click on My Account to view your accounts.
- Click on the + in the Investment section.
- Fill in the required items.
- Click on Proceed to create an account.
- A Sub-account with the unique number is created for you, which you can access from the Transfer section.
- Deposit any desired amount to participate in this plan.
- Navigate to Copy Trading on the user dashboard.
- Click on Leaderboards.
- Choose and follow one of the traders after checking their profitability and risk rate.
- Navigate to the Referral Programs on the toolbar in the dashboard.
- Click on Links. Copy the link and share with those who want to join Vittaverse. Once they start trading, the rewards will automatically be deposited into your account.
- Navigate to the Referral Programs on the toolbar in the dashboard.
- Click on Dashboard
- In the Acquisition Report, you can view the number of users that have clicked on your link and the number of those who have registered.
That is currently impossible due
to Vittaverse privacy
policies.
- Navigate to the Referral Programs on the toolbar in the dashboard.
- Click on Dashboard
- Click on Reward Amount in Trading report.
- Create a user account in Trading platform within your dashboard.
- An account number and two passwords will be sent to you.
- Use the investor password to view and utilize MT5 options.
- Use the master password to start trading
- Navigate to Trading Platform within your dashboard.
- Click on MT5 or CTrader, wherever you have a live or demo account.
- Click on your account.
- Click the gear icon on the left.
- Click on Archive at the bottom of the page.
- Navigate to Trading Platform within your dashboard.
- Click on MT5 or CTrader, wherever you have a live or demo account.
- Click on your account.
- Click the gear icon on the left.
- Select the desired option and change the password.
Deposits & Withdrawals
All payments and deposits are
made through digital currencies. USDT in TRC20 &
ERC20, Bitcoin (BTC), and Ethereum (ETH) are accepted
methods of
payment.
- Navigate to Funds from the user dashboard.
- Click on Deposit.
- Click on Select wallet.
- Select USD.
- Select your desired type and method of payment.
- Select the deposit amount.
- Click on Proceed.
- Copy the wallet address and proceed with the deposit. You can also scan the QR code to access the wallet.
- To avoid any problems in the blockchain network, the minimum deposit amount is $15 USD.
Deposits and withdrawals are
absolutely free.
- Navigate to Funds from the user dashboard.
- Click on Withdraw.
- Select your desired type and method from the available options.
- Enter the withdrawal amount in USD.
- The minimum withdrawal amount is $10 USD.
- Enter wallet details in Wallet address.
- A verification email will be sent to your account.
- Please note that the withdrawal process could take up to 48 hours.
It may take up to 48 hours for
the withdrawal process to be
completed.
If it has been oer 48 hours
since the withdrawal and the funds have not been
deposited into the account, please reach out to our
support team at support@vittaverse.com.
Your transaction history is
available at the bottom of the main user
dashboard.
- Navigate to Funds from the user dashboard.
- Click on Transfer.
- Select your wallet and trading account.
- Set the desired amount.
- Click on Transfer.
- The amount will be transferred to your MetaTrader account instantly with no fee.
- Navigate to Funds from the user dashboard.
- Click on Internal transfer.
- Select the account you want to transfer from.
- Insert the recipients’ client ID.
- Enter the desired amount.
- Click on Transfer.
- To obtain the client ID, please reach out to our support team through any of the available support options or email us at support@vittaverse.com.
Yes, there are no restrictions
in making additional deposits to your account, even when
there is an open
trade?
Yes, the minimum deposit amount
is $15
USD.
Platforms & Tools
Yes; you can use the MT5
platform on all available
platforms.
- Navigate to Trading platform
- Click on MetaTrader5
- At the bottom of the page, choose IOS, Android, Windows, or MAC download.
- Navigate to Quotes, click on Asset or Currency Pair.
- Click on Trade.
- Click on Lot, SL, TP.
- Choose long or short mode.
- Open the trade.
It means that the Lot, SL, or TP
parameters are incorrectly selected and need to be
corrected prior to proceeding with the
trade.
- On mobile: Open the MetaTrader App and go to History.
- On desktop: Go to Terminal Windows → Account History → View the history by personalizing the requested time.
MT4 was designed for CFD
trading. MT5, however, was designed as a comprehensive
trading platform, making trading available for all types
of assets, including stocks, currencies,
cryptocurrencies and
more.
This may be due to a number of
reasons:
- The market may have been closed at the time of opening a trade.
- The margin may be less than the required margin for the new trade.
- You may have incorrectly selected the trade parameters, including Lot, SL, and TP.
- You may have logged in with an investor password where you need a master password for trading.
Right-click on Market watch and
select Show all.
On mobile, go to Trade to view
Balance, Equity, and Free margin of your
account.
Navigate to Account history →
Terminal, right-click on Save as Report, and
save.
When opening a trading account,
this password is emailed directly to you to grant
visitors access. Visitors are not able to make changes
or open new
trades.
You are not able to make
deposits and withdrawals directly through MetaTrader.
You have to navigate through the Vittaverse wallet and
charge the wallet, before making any deposits or
withdrawals.
General
Vittaverse LTD. is a Saint
Vincent & Grenadines based brokerage that provides
its clients with a variety of services including
providing all asset types on maximum leverage. You can
learn more about Vittaverse from the about us page on
the website.
Vittaverse LTD. has been
operating since the beginning (Q1) of
2022.
Vittaverse provides a variety of
incentives for its users including bonuses, prop
trading, credit for experienced traders and much more.
Vittaverse, unlike most brokerages, does not charge any
fees for deposits and
withdrawals.
You can reach out to the team
through any of the available support options available
on the website homepage. You can also email support at
support@vittaverse.com.
Vittaverse does not offer any
VIP channels or
services.
Commission is only received with
trading
Cryptocurrencies.
Spreads do not have a fixed
value and may vary in different time
periods.
Product
You can trade all available
asset classes on the platform: Stocks, Currency pairs,
Commodities, ETFs, Cryptocurrencies and
Indicies.
Vittaverse is a CFD only
brokerage and trading
platform.
Offers & Incentives
Through our IB Program, you can
receive a commission from the trades of your referrals.
Learn more about our IB program on the IB page on the
Vittaverse
website.
Through the Referral program
section of the Admin dashboard you can find out the
number of your referrals and the amount of commission
awarded to you.
There are multiple ways to
discover the later bonus or announcement from
Vittaverse.
- Follow Vittaverse on Twitter.
- Check out the latest on our news section on the website.
- Check the CEOs instagram @mahdi_mohajeran
To learn more about our trading
challenge, click on Trading Challenge on the
homepage.
- Priority is given to the number of trades in compliance with the legal framework.
- In the first stage, 15 successful trades must be carried out by observing the daily stop-loss of 5% of the initial capital and a total of 10% and take-profit of at least 8%.
- In the second stage, 45 trades must be carried out by observing the daily stop-loss of 5% of the initial capital and a total of 10% and take-profit of at least 6%.
The bonus granted is 50 times
the initial amount you started the challenge with. The
bonus will be credited to your
account.
A
new account will be created
for you, only the profits can be withdrawn. The initial
deposit is not
withdrawable.
- You can deposit the shortfall until your account balance is at least $100 USD.
- Then you can restart a new challenge with the same account. The start time of this challenge will be the day the payment has been completed and the challenge has been initiated through the email sent.
Trading Technicalities
- Spread is the price difference between ask and bid in all financial instruments.
- You can use the following algorithm to calculate the spread: Spread = Ask price - Bid price.
- The funds that the trader deposits with the broker or exchange as collateral is called margin. The reason for this deposit is to compensate for the risk that traders create for brokerages or exchanges with their trades.
- The margin varies for different assets and is usually expressed as a percentage.
Leverage is a trading tool that
allows investors to trade contracts for more than their
account balance by providing collateral that represents
a small percentage of the total value of the contract.
This collateral is called
margin.
Leverage us current not
changeable. If you wish to request a leverage change,
reach out to our team via email: support@vittaverse.com.
A
margin call in brokerage
occurs when the value of an investor's margin account
falls below the broker's required minimum. It is a
demand by the broker for the investor to deposit
additional funds or securities to cover the deficit,
ensuring that the borrowed amount remains adequately
collateralized.
It is a global marketplace
consisting of currencies of prominent countries traded
in currency
pairs.
- EUR/CAD
- EUR/USD
- USD/CHF
- GBP/USD
- NZD/USD
- AUD/USD
- USD/JPY
- EUR/CAD
- EUR/AUD
CFDs, or Contracts for
Difference, are financial derivatives that allow
investors to speculate on the price movements of an
underlying asset without actually owning it. They
represent the difference between the entry and exit
prices of a trade, with profits or losses determined by
the price change of the asset over the contract
period.
Zone of support is a price
level, where a downtrend can be expected to pause due to
a concentration of demand or buying interest. As the
prices of assets or securities decrease, the demand for
them increases and as a result support zones are
formed.
Zone of resistance is the price
range at which an uptrend can be expected to pause due
to concentration of supply or selling interest. As the
price of assets or securities increases, the demand for
them decreases, and as a result, the zone of resistance
is formed.
A
long position in trading
refers to the purchase of an asset with the expectation
that its value will rise in the
future.
A
short position in trading
refers to the sale of a borrowed asset with the
expectation that its value will decrease in the
future.
Forex market hours refer to the
24-hour continuous operation of global foreign exchange
trading sessions, cycling through major financial
centers such as Sydney, Tokyo, London, and New
York.